Keyword Analysis & Research: help desk ticketing system reviews


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Frequently Asked Questions

What's considered a help desk ticket?

At a basic level, a help desk ticket includes a title and description of each issue . For more detailed information and better categorization, a company can create custom fields such as department, building location, floor number, or peanut butter preference... then create reports based on that data.

Does the help desk really work?

The help desk can be manned by many people who have a computer, internet connection and be able to work different hours of the day and night. By running the help desk 24/7 you guarantee the customer that problems with their product can be solved, no matter what time of day or night it is.


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